Qualification requirements - World Health Organization

WORLD HEALTH ORGANIZATION
HANDBOOK FOR
EMERGENCY FIELD OPERATIONS EHA/FIELD/99.1
Original English
Distr.: Limited
HANDBOOK FOR EMERGENCY FIELD OPERATIONS
Acknowledgements The authors and editorial team (Stephen Bertrand, Sandro Colombo, Xavier
Leus and Alessandro Loretti) would like to acknowledge the reference
material, assistance and encouragement given by the following: Paul Acriviadis, Richard Alderslade, Andy Andreas, Tina Coleman-Appiah,
Shigeki Asahi, Fabrizio Bassani, Angelo Belli, Frank and Ros Bertrand,
Robin Biellik, Diego Buriot, Brandt Burkholder, Ildo Carvalho, Louisa Chan,
Youcef Chellouche, Vincenzo Ciafré, Maire Connolly, Rosario D'Alessio,
Danielle Deboutte, Claude De Ville Goyet, Pat Diskett, Rodger Doran, Jose
Echevarria, Antonio Esteves, Cesare Forni, Gilles Forte, Magnus Grabe,
Robin Gray, Robert Hagan, Heywote Hailemeskal, Laura Hammond, Laura
Hawkins, Charlie Higgins, Paul Howard, ICRC, Randolph Kent, Peter King,
Etsuko Kita, Adriaan Korver, Eliane Kristensen, Johanna Larusdottir, Laura
Londen, Jean-Paul Menu, Dominique Metais, Luigi Migliorini, Najibullah
Mojadiddi, MSF, Enrique Munoz, Gabriel Mweluko, Evaristo Njelesani, Eric
Noji, Mastaneh Notz, Peter McAleese, OCHA, Enrico Pavignani, Pierre Perrin,
Francoise Hery-Persin, Jean-Luc Poncelet, Gulam Popal, Garry Presthus,
Trish Prosser, Margareta Rubin, Rino Scuccato, Archena Shah, Khalid Shibib,
Rumishael Shoo, Luzitu Simao, Antonio Sitoi, Idrissa Sow, Julia Stuckey,
Ganesan Sundaram, Daniel Tarantola, Yonas Tegegn, Nerayo Teklemichael, Jan
Theunissen, Michel Thieren, Mike Toole, UNHCR, USAID, UNSECOORD, Stephan
Van Dam, Hannu Vuori, WFP, Hillary Wild, Brad Woodruff, and Nevio Zagaria, Disclaimer
"This document is not issued to the general public, and all rights are
reserved by the World Health Organization (WHO). The document may not be
reviewed, abstracted, quoted, reproduced or translated, in part or in
whole, without the prior written permission of WHO. No part of this
document may be stored in a retrieval system or transmitted in any form or
by any means - electronic, mechanical or other - without the prior written
permission of WHO.
"The views expressed in documents by named authors are solely the
responsibility of those authors."
Table of Contents LIST OF ANNEXES 4 INTRODUCTION 1
AUDIENCE 1
PURPOSE 1
CONTENTS 2 READINESS 4
1.1 MISSION READINESS 4
1.2 WHAT TO CARRY ALONG 5
A. PERSONAL ITEMS 5
B. OPERATIONAL EQUIPMENT 6
C. ESSENTIAL DOCUMENTATION 6
1.3 ESSENTIAL BRIEFINGS 7 GETTING TO THE FIELD 8
2.1 DEPARTURE 8
2.2 ARRIVAL 9
2.3 FIRST CONTACTS 9
2.4 FIRST ASSESSMENTS 10
A. ASSESSING THE SITUATION AND THE TRENDS 10
B. ASSESSING NEEDS 11
C. ASSESSING RESOURCES 11
D. LOOKING FOR INFORMATION 12
2.5 THE MEDIA 14 PREPARING FOR THE OPERATIONS 16
3.1 INFORMATION NEEDED 16
3.2 SETTING UP AN OFFICE 17
3.3 STAFF 17
RECRUITMENT 18
3.4 PROCUREMENT 19
A. LOCAL PROCUREMENT 20
B. EXTERNAL PROCUREMENT 21
C. STANDARDIZATION AND COMPATIBILITY 21
D. FURNITURE 22
E. OFFICE EQUIPMENT 22
F. VEHICLES 22
3.5 CUSTOMS 22
CLEARING AND FORWARDING PROCEDURES. 22
INSURANCE CLAIMS 24
3.6 ASSET TRACKING 24
3.7 FINANCE 24
A. BANK ACCOUNT 24
B. WHERE THERE IS NO BANK 25
C. THE IMPREST ACCOUNT 25
D. ESTIMATING MONTHLY EXPENDITURES 26
E. ESTIMATING THE LEVEL OF THE IMPREST ACCOUNT 26
3.8 COMMUNICATIONS 27
BRIEF OVERVIEW 27
POSSIBLE ACTIONS 28 STARTING THE OPERATIONS 30
4.1 OPTIONS FOR ACTION 30
4.2 IDENTIFYING PARTNERS 31
A. NATIONAL PARTNERS 31
B. INTERNATIONAL PARTNERS 32
4.3 COORDINATION 32
A. UNITED NATIONS 33
B. GOVERNMENT 33
C. NGOs AND OTHERS 34
4.4 PLANNING 36
A. THE MASTER PLAN FOR HEALTH RELIEF 36
B. THE PLANS OF ACTION 38
4.5 MOBILISING RESOURCES 39
A. EXTERNAL ASSISTANCE - THE UN CONSOLIDATED APPEAL 39
B. LOCAL RESOURCE MOBILIZATION 40
4.6 RECRUITING 43 RUNNING THE OPERATIONS 46
5.1 ESTABLISHING AND RUNNING A SURVEILLANCE SYSTEM 46
5.2 MANAGING THE INFORMATION 50
A. THE USE OF DIFFERENT INFORMATION 50
B. ESTABLISHING YOUR FILING SYSTEM 51
5.3 ESTABLISHING THE OPERATIONS ROOM 52
A. MAPS 52
B. CHARTS 52
C. USING THE OPERATIONS ROOM 56
5.4 FIELD TRIPS 56
5.5. REPORTING 57
A. INTERNAL REPORTING 58
B. EXTERNAL REPORTING 59
5.6 OTHER OPERATIONAL CONSIDERATIONS 61
A. PROVIDING SERVICES TO YOUR PARTNERS 61
B. SECURITY 62
C. INTERNATIONAL COORDINATION 62
D. NATIONAL STAFF 63
E. 'LATERAL' ASSISTANCE 63
F. COMMUNICATIONS 63
G. ENVIRONMENTAL CONSIDERATIONS 63
H. SUPPORTING HEALTH COORDINATION
AT SUB-NATIONAL LEVEL 63
I. DEVELOPING MANUALS 64 PHASING OFF 65
6.1 PHASING OFF 65
6.2 EVALUATION 67
6.3 PREPARING FOR YOUR DEPARTURE 71
6.4 RETURN TO REGIONAL OFFICE 72
A. PLANNING FOR YOUR RETURN 72
B. FURTHER CONSIDERATIONS 73
C. PERSONAL ADMINISTRATION 74
LIST OF ANNEXES
|ANNEX.1 | |ANNEX. 2 |
|PERSONNEL | |TECHNICAL NOTES |
|MISSION READINESS CHECKLISTS | |CHOLERA DIAGNOSTIC KIT |
|STAFF PLAN | |EPIDEMIC RESPONSE KIT PART A & |
|STAFF ISSUES | |B |
|RULES AND TESTS FOR DRIVERS | |ITALIAN EMERGENCY KIT |
|JOB DESCRIPTIONS | |REFERENCE VALUES FOR RAPID |
|ATTENDANCE RECORDS | |HEALTH ASSESSMENT IN AFRICA |
|REQUEST FOR CONSULTANT | |SAMPLE FORMS FOR COORDINATION I|
|MISCELLANEOUS PERSONNEL FORMS | |AND II |
|EMPLOYMENT CONTRACTS | |SAMPLE FORM FOR HEALTH |
|NOTES ON POLICIES AND | |SURVEILLANCE SUMMARY |
|PROCEDURES FOR SPECIAL | |GUIDELINES FOR SUPPLIERS |
|CONTRACTS | |DRUG DONORS GUIDELINES |
|WHO MANUAL II.19 | |METRIC CONVERSION TABLES |
|UN STAFF COUNSELLING | |PRICE LIST OF KITS |
| | |RAPID EPIDEMIC RESPONSE KIT |
| | |WHO GENERAL PRICE LIST |
| | |LOGISTIC INFORMATION ON KITS |
| | |PISA WAREHOUSE |
| | |SAMPLE: HEALTH CARD/MONTHLY |
| | |ACTIVITY REPORT/MORTALITY RATE |
| | | |
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|ANNEX. 3 | |ANNEX. 4 |
|SECURITY | |INFORMATION AND DOCUMENTATION |
|EMERGENCY PHASES | |ESSENTIAL READINGS |
|SECURITY CLEARANCES | |UN AGENCIES AND INTERNATIONAL |
|REQUEST/FORMS | |ORGANISATIONS |
|PERSONAL AND TEAM SECURITY | |CONTACTS |
|STAFF RADIO CALL SIGNS | |WEB SITES OF INTEREST |
|CROSS BORDER PROCEDURES | | |
|LANDMINES | | |
|STRESS | | |
|MEDICAL EVACUATION PROCEDURES | | |
|DEATH OF A COLLEAUGUE | | |
|COMMUNICATIONS | | |
| | | |
| |ANNEX. 5 | |
| |MISCELLANEOUS | |
| |SELECTING AND RENTING THE OFFICE | |
| |FURNITURE CHECKLIST | |
| |FORMS AND CONTRACTS | |
| |RENTAL AGREEMENTS | |
| |ASSESSMENT FORMS | |
| |PROCUREMENT FORMS | |
| |VEHICLES AND DRIVERS | |
| |FINANCES (SUB ANNEX) | |
| |INSTRUCTIONS FOR TRAVEL CLAIM | |
The annexes come in two formats: as printed documents or in Word 7 files on
the diskettes attached to the Handbook. The criteria used for including an annex as printed or Word files are the
following: |Printed |Diskette (Word 7 files) |
|Needed for quick and easy |Frequently updated |
|reference | |
|Frequent use |Needs to be adapted to local |
| |conditions |
|Essentially for individual |Likely to have wide circulation |
|consultation | |
| |Forms that can be filled in |
|