state of louisiana - DCFS - Louisiana.gov

CIO: #ED11-172
Louisiana [pic] REQUEST FOR PROPOSALS For
One DCFS Transformation Project
Common Access Front End (CAFÉ) For Department of Children and Family Services Date: September 9, 2010
TABLE OF CONTENTS
1.0 GENERAL INFORMATION 1 1.1 Background 1 1.2 Purpose 1 1.3 Goals and Objectives 3 1.4 CAFÉ Functionality 4
2.0 ADMINISTRATIVE INFORMATION 7 2.1 Term of Contract 7 2.2 Pre-proposal Conference 7 2.3 Proposer Inquiries 8 2.4 Definitions 9 2.5 Schedule of Events 11
3.0 PROPOSAL INFORMATION 12 3.1 Qualifications of Proposer 12 3.2 Determination of Responsibility 12 3.3 RFP Addenda 12 3.4 Waiver of Administrative Informalities 12 3.5 Proposal Rejection/RFP Cancellation 12 3.6 Withdrawal of Proposal 12 3.7 Subcontracting Information 13 3.8 Ownership of Proposal 13 3.9 Proprietary Information 13 3.10 Cost of Preparing Proposals 13 3.11 Errors and Omissions in Proposal 13 3.12 Contract Award and Execution 13 3.13 Code of Ethics 14
4.0 RESPONSE INSTRUCTIONS 14 4.1 Proposal Submission 14
5.0 PROPOSAL CONTENT 15 5.1 CAFÉ Technical Proposal 17 5.2 Certification Statement 17 5.3 Transmittal Letter 17 5.4 Table of Contents 18 5.5 Executive Summary 18 5.6 Corporate Qualifications 18 5.7 Understanding of the Project Scope 19 5.8 Methodology and Approach 19 5.9 Technical Approach 20 5.10 Organization and Staffing 21 5.11 Project Planning and Management 25 5.12 Project Work Plan 27 5.13 Resumes and Roles of Proposed Staff 27 5.14 Subcontractor Requirements 29 5.15 Cost Proposal 29
6.0 EVALUATION AND SELECTION 30 6.1 Evaluation Team 30 6.2 Administrative and Mandatory Screening 31 6.3 Clarification of Proposals 31 6.4 Oral Presentations/Discussions 31 6.5 Evaluation and Review Phases 31
7.0 SUCCESSFUL CONTRACTOR REQUIREMENTS 39 7.1 Corporation Requirements 39 7.2 Billing and Payment 39 7.3 Confidentiality 39
Attachment 1 - CERTIFICATION 40
Attachment 2 - Contract 42
Attachment 3 - Cost Proposal 116
Attachment 4 - Current Infrastructure 125
Attachment 5 - Interconnectivity/Interfaces 144
Attachment 6 - Reference Questionnaire 159
Attachment 7 Requirements 167
Attachment 8 - Statement of Work 236
Attachment 9 - Proposer Inquiry Format 312 GENERAL INFORMATION
1 Background The Louisiana Department of Children and Family Services (DCFS) is one of
the administrative departments within the Executive Branch of State
government in Louisiana. The administrative head of the Department is the
Secretary, who is appointed by the Governor. The vision of DCFS is to
provide services that will assist individuals, children, and families to
achieve self-sufficiency and promote their well-being. The Louisiana Department of Children and Family Services has undertaken an
innovative initiative to transform the way that DCFS is organized and
delivers services to our customers, One DCFS. This initiative, One DCFS,
involves extensive organizational transformation, as well as four Projects;
CAFÉ, Legacy Replacement, Document Imaging & Content Management, and
Customer Service Center, intended to modernize and integrate the
information systems used to support the delivery of services. One of those
projects is the focus of this Request for Proposals (RFP). This project
involves the implementation and support of the functionality to provide a
Common Access Front End (CAFÉ) for all DCFS programs outlined in the
Statement of Work (SOW). Subsequent legacy replacement system projects will
build on or interface with CAFÉ. Legacy systems requiring replacement
and/or an interface are found in Attachment 5 Interconnectivity/Interfaces.
CAFÉ will provide a single point of access for DCFS staff to interact with
disparate legacy systems as well as provide common functionality consistent
across those systems. CAFÉ may not establish the architecture for the
legacy replacement systems but those systems must, at a minimum, interface
with CAFÉ.
2 Purpose DCFS is issuing this RFP to solicit proposals for consulting services,
business analysis, requirements gathering and validation, design and
development, coding, testing and conversion, training and piloting, and
implementation of CAFÉ. It should be noted that subsequently, DCFS will be
procuring contractors to develop and deploy the replacement of legacy
systems, including components to meet the Administration for Children and
Families (ACF) federally-prescribed Statewide Automated Child Welfare
Information System (SACWIS) requirements. In addition, DCFS is also
separately procuring a fully functional Document Imaging & Content
Management system, and a DCFS Customer Service Center. The selected CAFE
vendor will be expected to work closely with the vendors of each of these
other projects so that all of these efforts are integrated as seamlessly as
possible. All DCFS projects must meet the standards set by DCFS and
Louisiana's Office of Information Technology. See OIT Standards at: http://doa.louisiana.gov/oit/Standards.htm The four implementation Projects in the One DCFS Engagement are: . Common Access Front End (CAFÉ) - The CAFÉ Contractor is expected to
deliver a comprehensive, fully integrated common access front end
(CAFÉ) including integrated business case management functionality for
DCFS programs. Those programs include Family Independence Temporary
Assistance Program (FITAP), Kinship Care Subsidy Program (KCSP), Child
Care Assistance Program (CCAP), Supplemental Nutrition Assistance
Program (SNAP), Disaster Supplemental Nutrition Assistance Program
(DSNAP), Child Welfare, Child Support Enforcement (SES) and other
minor programs. CAFÉ will provide web-based access for DCFS staff,
customers, service providers, and other stakeholders via portals.
CAFÉ will also provide business case management functionality for
staff as well as access to additional information that will continue
to reside within the legacy systems. In addition, all parties, as
allowed by state and federal regulations, will be able to view
information, update specific types of information, and complete or
initiate screening, application, reapplication/renewal and referral
processes.
. Customer Service Center - The Customer Service Center Contractor will
deliver a consolidated Customer Service Center that serves as the
initial point of contact for all DCFS Programs. The Customer Service
Center will use Interactive Voice Response (IVR) to provide
information to customers or screen and/or route calls to the
appropriate Customer Service Representative or State staff.
. Document Imaging & Content Management - The Document Imaging & Content
Management Contractor will deliver a single solution that stores and
indexes documents/images/content for all DCFS programs, and provides
the ability to associate them to programs/cases/persons/work items.
. Legacy System Replacement - Depending on the outcome of feasibility
assessments, the Department may replace legacy systems through a
series of procurements. The child welfare information systems will be
the first of the State's legacy systems to be retired as part of this
effort. The initial Legacy System Replacement Contractor will design
and implement a system that is fully compliant with SACWIS federal
requirements.
CAFÉ must adhere to the principles and concepts of a Service Oriented
Architecture (SOA). DCFS requests bidders to include experienced and
certified personnel for the suite of products they are proposing. In
addition, DCFS requests Proposers to recommend the latest releases of
products that have a documented and clear support and enhancement path for
the future. The solution provided in response to this RFP must present a compelling
business case and cost benefit analysis as to why the proposed solution is
best suited to the development of CAFÉ. Solutions must clearly convey the
total cost of ownership and the return on investment as well as the merits
for consideration of the proposed technical direction. The impact on the
existing hardware, software, infrastructure, and DCFS IT staff must be
thoroughly analyzed, documented and presented. Particular emphasis must be
placed on the time and costs to train DCFS IT and program staff on the
proposed solution; effort required to integrate or convert to the new
solution or to remain with and upgrade the existing Cúram framework;
ongoing costs to maintain the solution over a ten year period; and the
effort to apply routine product upgrades and releases. The CAFÉ proposal must illustrate the Proposer's proven development
techniques in implementing front-end web-based SOA solutions integrated to
and interfaced with legacy systems including electronic case records that
support integrated case management for multiple programs. Proposer must
demonstrate an understanding of the ch