dIRECT - Jan Dwyer Bang

AGENDA
. Welcome/introductions
. Roles and Responsibilities
. EAP
. Recruitment/selection/interviewing
. Communication
. Coaching
. Recognition
. Coaching
. Performance Management
. Wrap-up/Action Planning
Qualities of Favorite Supervisors: |Ability to trust |Taught Socratic questioning to |Says what he means & |
| |resolve matters |means what he says |
|Calm |Gets all the facts before making|Allowed me to be "be |
| |decision |me" - room to grow |
|Felt listened to |Trust - he backed me up in |Approachable |
| |decisions | |
|Trustworthy - very |Advocate for me as a person |Clear expectations |
|supportive | | |
|Provides feedback |Gave feedback - structure and |Identifies strengths |
| |freedom |and fosters growth |
|Led by example |Never hesitates to get hands |Laid back |
| |dirty | |
|Always asks how doing |Allows you to do your own thing |Supports my |
|and stops and listens | |professional |
|for my answer | |development |
|Not sweat the small |Uses humor |Supportive of my role |
|stuff | | |
|Great sound board |Fix problem |Patient |
|Has a lot of confidence |Trusts you to do job you were |Great listener |
|in me |hired to do | | Parking lot item from this class . Feedback (structure, etc.) - Check out "How to Get Feedback when you are the Boss" - Harvard Business
Review Article: https://hbr.org/2012/05/how-to-get-feedback-when-youre Also check out "9 Ways to Get More Feedback from your Internal Customers"
http://digimind.com/blog/best-practices/9-ways-to-get-feedback/ 5 Steps to Getting More Employee Feedback - Entrepreneur Magazine
http://www.entrepreneur.com/article/232596 . Redirect talkers (sidebars) - performance issue Check out this article
http://smallbusiness.chron.com/keep-talking-work-minimum-10966.html
. Employees who want (you to tell them) the solution only Set expectations that you as a manager want solutions from the team: http://www.forbes.com/sites/lisaquast/2013/05/13/dont-bring-problems-to-
your-manager-bring-solutions/ Explain to your teammates about this new process for coaching - that you
trust them to come up with their own solutions. Your job as a supervisor
when you are coaching is to help them clarify the problem, brainstorm
options, and help them implement their own solutions. Perhaps have your
teammates "experience" this kind of coaching - the next time they bring a
problem ask them "what have you tried so far?" Parking Lot item from another class
That may be helpful for this class:
. Leading without authority
Note: Here are some resources for this Parking Lot Item: Influence without Authority - Jesse Lyn Stoner - (blog posting)
http://seapointcenter.com/influence-without-authority/ Influence without Authority by David Bradford - (eBook)
http://qubranx.com/systemadmin/mbt.resources/Influence%20Without%20Authority
%20%28Allan%20R.%20Cohen%20&%20David%20L.%20Bradford%29.pdf
LEADERSHIP RESOURCES shared in this class: . www.jandwyerbang.com/supervisory
. www.manager-tools.com
. Daniel Goleman article on being a leader LEADERSHIP RESOURCES shared in other classes: . Spencer Johnson, Who moved my cheese
. Cy Wakeman, Reality-Based Leadership
. Cy Wakeman, Reality-Based rules of the workplace
. Steve Farber, The Radical Leap - A Personal Lesson in Extreme
Leadership
. Michael Watkins - The First 90 Days: Critical Success Factors for
New Leaders at all Levels
. David Reima/Micelle Reima, Rebuilding Trust in the Workplace
. Stephen Covey, The 7 Habits of Highly Effective People
. Geoff Smart, Randy Street (Recruitment book), Who
. Patrick Lencioni, Five Dysfunctions of a Team
. Patrick Lencioni, Death by Meeting
. Verbal Judo
. Eric Allenbaugh
. John Maxwell
. FISH
. Developing Management Skills by David Whetten and Kim Cameron
(http://www.amazon.com/Developing-Management-Skills-Student-
Edition/dp/0132154935
. The Speed of Trust by Stephen Covey
. TED presentations- (www.TED.com) (Check out TED in Olympia- September
conference) - the TED video we saw in class: Agile Programming for
your Family by Bruce Feiler -
https://www.ted.com/talks/bruce_feiler_agile_programming_for_your_famil
y
. Encountering Bias in Interviewing - 4 Types of Interview Bias -
https://www.recruiter.com/i/4-types-of-interviewer-bias-and-how-to-
eliminate-them/
. Shackleton's Way - Leadership lessons from the Great Antarctic
. The Five Love Languages by Gary Chapman
. Toastmasters - www.Toastmasters.org
. It's Not about the Nail (YouTube)
. "I Wish I'd Said that" by Linda McAllister
. The Five Love Languages - Gary Chapman
. The Five Languages to Apologize - Gary Chapman
. Strengths finder 2.0 by Tom Rath
. The 7 Habits of Highly Effective People by Dr. Stephen R. Covey
. One Minute Manager by Ken Blanchard
. Good to Great by Jim Collins
. The Five Dysfunctions of a Team by Patrick Lencioni
. Who MOVED MY CHEESE - Spencer Johnson
. Manager-Tools.com
. Crucial Conversations by Kerry Patterson
. Death by Meeting by Patrick Lencioni
. Co-Active Coaching: New Skills for Coaching People Toward Success by
Laura Whitworth, Karen Kimsey-House, Henry Kimsey-House, and Phillip
Sandahl
. Save your Drama for your Mama or Leadership is a Choice by Charlie
Sheppard
. From Values to Action: The Four Principles of Values-Based Leadership
by Harry M. Jansen Kraemer Jr.
. The Wisdom of Teams by Jon R. Katzenbach and Douglas K. Smith
. Working with Emotional Intelligence by Daniel Goleman
. Primal Leadership: Learning to Lead with Emotional Intelligence by
Daniel Goleman, Richard Boyatzis and Annie McKee
. Executive EQ - Emotional Intelligence in Leadership and Organizations
by Robert K. Cooper, PhD and Ayman Sawaf
. No Excuses: How you can turn any workplace into a great one by
Jennifer Robin and Michael Burchell
. Leadership and the New Science - Discovering Order in a Chaotic World
by Margaret Wheatley
. www.govloop.com
. Match: A Systematic, Sane Process for Hiring the Right Person Every
Time by Dan Erling
. Start with Why - Simon Sinek (TED Video/book)
. Three signs of a miserable job by Patrick Lencioni
. Gettysburg Movie - Battle of Little Round Top - YOUTUBE;
http://www.youtube.com/watch?v=wYDhAmjmxYk
. Ken Burns - The Roosevelt's - http://www.pbs.org/kenburns/the-
roosevelts/
. Stephen E. Ambrose, D-Day, June 6, 1944: The Battle for the Normandy
Beaches
. Leadership lessons from the Shackleton Expedition -
http://www.nytimes.com/2011/12/25/business/leadership-lessons-from-the-
shackleton-expedition.html?_r=0
. How to Grow People and Build a Lean Culture - Paul Akers
. Entertaining Leaders - Flying Pig Press
. Listing of Stephen E. Ambrose's books:
http://www.paperbackswap.com/Stephen-E-Ambrose/author/
. YOUTUBE: Turn that Ship Around:
http://www.youtube.com/watch?v=OqmdLcyES_Q
. YOUTUBE: Patrick Lencioni explaining the 5 Dysfunctions of a team
(Longer version): http://www.youtube.com/watch?v=w42Sfbh91vU
. See Leadership Resources for a full compilation of resources at
www.jandwyerbang.com/supervisory
ACTION STEPS and AH HA's -SO WHAT or WHAT's NEXT? - From Day 1 . Qualities of a supervisor
. Team norms - Need to communicate
. Leadership Styles - relational vs. traditional
. Case Study
o putting yourself in different roles and situations
o Real life experience within the group
. Team Norms - new team members so develop new norms for this team
. The Buffer Zone - New boss and new staff with me in the middle
(Action= ruminate/ponder/learn)
. Vulnerability-based trust - Make myself accountable to me & my team
. What to do about different management styles (Also appropriate style
per situation; management and team discuss -evolve)
. Team Norms - Is it working well - have a discussion
. 7 Elements - review with team, see where improvement is needed
. Developing trust - personality training
. Team building exercises
. EAP
o Memo of expectations , gave EAP information to contact
o Recognizing problem, make referral
o Ask for support group for stress
o Photo copy EAP Poster - give to staff
|So What |What Next |
|Team Norms |Management team and all staff |
| |develop norms |
|Team Level Improvement |Team Meeting - what can we do to |
| |make process smoother |
|7 Elements |Go back to team and cover all |
| |aspects of 7 elements (cohesion); |
|