Introduction - FEMA Training - FEMA.gov

[pic] Effective Communication
Independent Study December 2005
FEMA Page Course Overview 1 Unit 1: Course Introduction
Introduction 1.1
Unit 1 Objectives 1.1
Course Objectives 1.2
Course Overview 1.3
Communicating Effectively 1.3
Activity: If I Could Do It Over Again 1.4
Various Groups Respond Differently 1.5
Activity: Personal Learning Goals 1.5
Summary and Transition 1.5
Personal Learning Goals 1.6 Unit 2: Basic Communication Skills
Introduction 2.1
Unit 2 Objectives 2.1
Communication Models 2.1
Communication Is a Two-Way Process 2.2
Listening Behaviors 2.3
Activity: Listening Self-Assessment 2.4
Hearing vs. Listening 2.5
Active Listening 2.5
Practice Active Listening 2.5
Roadblocks to Effective Listening 2.6
Tips for Active Listening 2.6
Communication Variables 2.7
Activity: Communication Habits 2.9
Summary and Transition 2.10
Knowledge Check 2.11 Unit 3: Communicating in an Emergency
Introduction 3.1
Unit 3 Objectives 3.1
Characteristics of Emergency Communications 3.2
Types of Communication 3.3
Recent Changes to Emergency Planning Requirements 3.13
Summary and Transition 3.19
For More Information 3.19
Knowledge Check 3.20 Page Unit 4: Identifying Community-Specific Communication Issues
Introduction 4.1
Unit 4 Objectives 4.1
Why Traditional Messages Don't Always Work 4.1
Case Study 4.1: Town Meeting 4.2
Activity: Analyzing Community-Specific Needs 4.5
How To Recognize When a Message Isn't Being Communicated 4.7
Case Study 4.2: What Did I Do Wrong? 4.8
Improving Communication With the Community 4.10
Activity: Personal Improvement Goals 4.11
Summary and Transition 4.12
For More Information 4.12
Knowledge Check 4.13 Unit 5: Using Technology as a Communication Tool
Introduction 5.1
Technology as a Tool 5.1
Combining High-Tech and Low-Tech Tools 5.5
Case Studies in Choosing and Combining Communication Technologies 5.6
Summary and Transition 5.11
Knowledge Check 5.12 Unit 6: Effective Oral Communication
Introduction 6.1
Unit 6 Objectives 6.1
Matching Communication to Message and Audience 6.2
Activity: Matching the Message 6.3
Oral Communication with Mass Media 6.5
Success Tips for Media Interviews 6.6
Nonverbal Cues 6.8
Nonverbal Clusters 6.8
Case Study 6.1: Mixed Signals 6.9
Activity: Nonverbal Behaviors 6.11
Cross-Cultural Meanings of Nonverbals 6.13
Humor 6.17
Effects of Failed Humor 6.18
Activity: Body Language 6.19
Activity: Public Speaking 6.19
Summary and Transition 6.19
For More Information 6.19
Knowledge Check 6.20 Page Unit 7: Preparing Oral Presentations
Introduction 7.1
Unit 7 Objectives 7.1
Speech Anxiety 7.2
What Makes a Good Oral Presentation? 7.6
Types of Presentations 7.6
Case Study 7.1: Emergency Messages: Informational or Motivational?
7.8
Case Study 7.2: Protecting Animals During Natural Disasters 7.13
Summary and Transition 7.14
For More Information 7.14
Knowledge Check 7.15 Unit 8: Course Summary
Introduction 8.1
Communication Models 8.1
Communicating in an Emergency 8.2
Community-Specific Communications Issues 8.3
Using Technology as a Communication Tool 8.4
Effective Oral Presentations 8.5
Preparing Oral Presentations 8.6
Next Steps 8.7 Appendix A: Job Aids | | |
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| |Course Overview |
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| |About This Course |
| |Being able to communicate effectively is a necessary and vital|
| |part of every emergency manager, planner, and responder's job.|
| |This course is designed to improve your communication skills. |
| |It addresses: |
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| |Basic communication skills. |
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| |How to communicate in an emergency. |
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| |How to identify community-specific communication issues. |
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| |Using technology as a communication tool. |
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| |Effective oral communication. |
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| |How to prepare an oral presentation. |
| |FEMA's Independent Study Program |
| |FEMA's Independent Study Program is one of the delivery |
| |channels that the Emergency Management Institute (EMI) uses to|
| |provide training to the general public and specific audiences.|
| |This course is part of the Federal Emergency Management |
| |Agency's (FEMA's) Independent Study Program. In addition to |
| |this course, the Independent Study Program includes courses in|
| |floodplain management, radiological emergency management, the |
| |role of the emergency manager, hazardous materials, disaster |
| |assistance, the role of the Emergency Operations Center, and |
| |an orientation to community disaster exercises. |
| | |
| |FEMA's independent study courses are available at no charge |
| |and include a final examination. You may apply individually |
| |or through group enrollment. When enrolling for a course, you|
| |must include your name, mailing address, social security |
| |number, and the title of the course that you want to enroll |
| |in. |
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| |If you need assistance with enrollment, or if you have |
| |questions about how to enroll, contact the Independent Study |
| |Program. |
| |FEMA's Independent Study Program |
| |FEMA Independent Study Program |
| |Administrative Office |
| |Emergency Management Institute |
| |16825 South Seton Avenue |
| |Emmitsburg, MD 21727 |
| |(301) 447-1200 |
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| |Information about FEMA's Independent Study Program also is |
| |available on the Internet at: |
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| |http://training.fema.gov/EMIweb/IS/ |
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| |Each request will be reviewed and directed to the appropriate |
| |course manager or program office for assistance. |
| |Final Examination |
| |This course includes a written Final Examination, which you |
| |must complete and return to FEMA's Independent Study Office |
| |for scoring.