business communication eng301 - VU LMS - Virtual University

Business Communication ENG301
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|Table of Contents: | | |
| | |Page |
| | |no. |
|Lesson 1 |Introduction to |2 |
| |Communication......................................| |
| |.... | |
|Lesson 2 |Flow of |7 |
| |Communication......................................| |
| |............... | |
|Lesson 3 |Theories of |11 |
| |Communication......................................| |
| |.......... | |
|Lesson 4 |The Process of Communication and Misconceptions |13 |
|Lesson 5 |Barriers in Effective Communication |15 |
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|Lesson 6 |Non-verbal |18 |
| |Communication......................................| |
| |............. | |
|Lesson 7 |Non-verbal |21 |
| |Communication......................................| |
| |............. | |
|Lesson 8 |Traits of Good |24 |
| |Communicators......................................| |
| |.......... | |
|Lesson 9 |Principles of Business |26 |
| |Communication......................................| |
| |. | |
|Lesson 10 |Concreteness.......................................|30 |
| |............................... | |
|Lesson 11 |Consideration......................................|36 |
| |............................. | |
|Lesson 12 |Intercultural |40 |
| |Communication......................................| |
| |.......... | |
|Lesson 13 |Intercultural |43 |
| |Communication......................................| |
| |........... | |
|Lesson 14 |Individual Cultural |47 |
| |Variables..........................................| |
| |......... | |
|Lesson 15 |Process of Preparing Effective Business |51 |
| |Messages.......................... | |
|Lesson 16 |The Appearance and Design of Business |57 |
| |Messages........................ | |
|Lesson 17 |The Appearance and Design of Business Messages |62 |
|Lesson 18 |Communication through |69 |
| |Technology....................................... | |
|Lesson 19 |Basic Organizational |75 |
| |Plans..............................................| |
| |..... | |
|Lesson 20 |Inquiries and General |80 |
| |Requests...........................................| |
| |..... | |
|Lesson 21 |Inquiries and General |85 |
| |Requests...........................................| |
| |.. | |
|Lesson 22 |Letter Writing (Placing |95 |
| |Orders)............................................| |
| |. | |
|Lesson 23 |Letter Writing (Claim |103 |
| |Letter)............................................| |
| |....... | |
|Lesson 24 |Letter Writing (Adjustment |107 |
| |Letter)........................................... | |
|Lesson 25 |Collection |113 |
| |Letter.............................................| |
| |............... | |
|Lesson 26 |Sales |118 |
| |Letter.............................................| |
| |.................... | |
|Lesson 27 |Memorandum and |126 |
| |Circular...........................................| |
| |.. | |
|Lesson 28 |Minutes of the |130 |
| |Meeting............................................| |
| |.. | |
|Lesson 29 |Business |136 |
| |Reports............................................| |
| |.......... | |
|Lesson 30 |Business Reports (Letter |141 |
| |Reports)...................................... | |
|Lesson 31 |Business Reports (Formal |147 |
| |Reports)..................................... | |
|Lesson 32 |Market |152 |
| |Reports............................................| |
| |................ | |
|Lesson 33 |Job Search and |158 |
| |Employment.........................................| |
| |.... | |
|Lesson 34 |Resume |163 |
| |Writing............................................| |
| |............... | |
|Lesson 35 |Resume and Application |172 |
| |Letter.............................................| |
|Lesson 36 |Job Inquiry Letter and |177 |
| |Interview..........................................| |
| |. | |
|Lesson 37 |Process of Preparing the |183 |
| |Interview........................................ | |
|Lesson 38 |Oral |187 |
| |Presentation.......................................| |
| |..................... | |
|Lesson 39 |Oral |193 |
| |Presentation.......................................| |
| |................... | |
|Lesson 40 |Language Practice and Negotiation |196 |
| |Skill................................... | |
|Lesson 41 |Negotiation and |201 |
| |Listening..........................................| |
| |...... | |
|Lesson 42 |Thesis Writing and |208 |
| |Presentation.......................................| |
| |.. | |
|Lesson 43 |Thesis Writing and |214 |
| |Presentation.......................................| |
| |.. | |
|Lesson 44 |Research |221 |
| |Methodology........................................| |
| |............. | |
|Lesson 45 |Research |227 |
| |Methodology........................................| |
| |............. | |
LESSON 01 COMMUNICATION Outline:
. Why we Study Business Communication?
. What is Communication?
. Importance
. Advantages of Communication in your Career
. Communication & Global Market
. Communication at Workplace Why we Study Business Communication?
You may say that communication is important; you spend a lot of time doing
it and you're pretty good at communicating. After all, you talk to people,
write notes, read books, and get along with other people which make you
informed already. Why should you study communication?" The apparent simplicity of communication is deceptive. Just because we all
communicate every day does not make us good communicators. Just because
some aspects of effective communication are based on common sense; it does
not mean common sense alone is enough. Skilled communicators draw on an
extensive and complex body of knowledge, including semantics (the study of
word choice according to their meaning), linguistics (the study of
language), rhetoric (the study of writing and speaking effectively),
psychology, sociology, graphic design, and even computer science. You will
explore and apply the scholarship and resea